Service Level Agreement (SLA) Template Excel is provided in XLSX format as well as a Google Spreadsheet.
This template facilitates the clear definition and tracking of service levels, allowing you to customize metrics and improve service delivery management. You can download the file as an Excel template or access it directly through Google Sheets for flexibility and convenience.
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Benefits
- ✔️ Comprehensive tracking of SLAs with detailed reports
- ✔️ Automated calculations of service compliance
- ✔️ Precise monitoring of response and resolution times
- ✔️ Insights categorized by service type and timeframe
- ✔️ Supported formats: XLSX and Google Sheets
- ✔️ Intuitive data filtering options
- ✔️ Visual graphs and concise summary reports
- ✔️ Monthly compliance calculations done automatically
- ✔️ Customizable template for easy adjustments
- ✔️ Example spreadsheet available for immediate download
Instructions
- 1. Input employee information: Enter names, job categories, and contract details.
- 2. Determine tenure: Provide start and end dates to assess years of employment.
- 3. Log salary elements: Record the monthly salary figures along with any extra benefits.
- 4. Automatic hour computation: Instantly see computed hours based on provided data.
- 5. Review working hours: Analyze worked versus scheduled hours in a clear format.
- 6. Create reports: Obtain comprehensive summaries and visualizations for improved time management.
Here are 6 predefined templates for SLA Management, specifically designed to enhance the efficiency of your service level agreements. Each template comes with distinct attributes to help you manage expectations and monitor performance effectively:
SLA Template
Explore additional SLA templates that make tracking your service level agreements a breeze:
